About Vanilla Prepaid & OneVanilla

Use your Prepaid Card at your favourite locations worldwide!

Enjoy your Prepaid Card both in-store and online at millions of locations.

Know Your Balance

Know Your Balance

It's a good idea to know your balance before you shop. You can easily check your Prepaid Card balance online by logging in to your account or calling the phone number listed on the back of your Card.

Two Forms of Payment

Two Forms of Payment

You may be able to purchase an item of greater value than your Prepaid Card balance by coupling your Card with a second payment method. Always check with the cashier first as some merchants do not accept "split" transactions.

Holds and Preauthorizations

Holds and Preauthorizations

Restaurants, and other service-related merchants expecting a tip, may place a hold on your Prepaid Card for an amount greater than your purchase. These holds may last up to 7 days, or until your total transaction amount is finalized.

Learn More

For more information regarding your Vanilla or OneVanilla Prepaid Card, consult your Cardholder Agreement or our  Help page.