Know Your Balance
It's a good idea to
know your balance before you shop. You can easily check your Prepaid Card balance online by logging in to your account or calling the phone number listed on the back of your Card.
Two Forms of Payment
You may be able to purchase an item of greater value than your Prepaid Card balance by coupling your Card with a second payment method. Always check with the cashier first as some merchants do not accept "split" transactions.
Holds and Preauthorizations
Restaurants, and other service-related merchants expecting a tip, may place a hold on your Prepaid Card for an amount greater than your purchase. These holds may last up to 7 days, or until your total transaction amount is finalized.
For more information regarding your Vanilla or OneVanilla Prepaid Card, consult your Cardholder Agreement or our